Working in tandem with Cityworks PLL, every Public Access site can now be tailored exactly as desired. With the built-in customization wizard, administrators can quickly and easily create a public-facing portal that meets the needs of their citizens by making the user experience simple and painless.
Front-end, public-facing permitting and licensing solutions help a community run more efficiently by eliminating paperwork and streamlining the permitting and inspection processes. By providing a public portal to Cityworks PLL workflows, Public Access empowers residents and contractors to apply for logins, submit and view PLL work activities, generate reports, schedule inspections, and pay fees from the flexible interface. This functionality is possible out of the box and can now be customized to perfectly suit your community’s needs and preferences. Here are four new customization options.
1. Public Access 5.0, compatible with Cityworks 15.5 releases, allows administrators to customize Public Access directly from the website. Gone are the days when any customization to the Public Access website required customization of the site files themselves (XML or JavaScript). The administrator now has the ability to easily access the “Admin” customization section from their user menu.
2. Within the Public Access website, administrators can now add, delete, or edit any of the tabs that display on the landing page of the website. Whether searching for new residential construction permits, a zoning permit, or a commercial alterations permit, Public Access can help users quickly find what they are looking for. And by adding a filter, administrators can control which permits display on each tab within the landing page to ensure that all appropriate information is available.
3. Administrators can now customize colors throughout the website. For example, perhaps your customers have complained that certain text is too hard to read or the “Submit” button is difficult to locate. Anything can easily be changed to a different color. The “Colors” tab contains hundreds of color options to support any needs or preferences.
4. Messages are also customizable. Are you receiving feedback that certain instructions, prompts, or other messages on the website are difficult to understand? With Public Access, you can easily customize the language to guide your users through every step of the process. You can even add in a “Have a nice day, y’all!” if you would like. The possibilities are endless.
Want to learn more about Public Access? Request a demo or contact your Customer Success Manager today!
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By Dan Puerling, Cityworks Subject Matter Expert