So many of you are doing amazing work and creating effective solutions for your communities. That’s why at each conference, we recognize exemplary Cityworks users. Congratulations to these nine winners for 2019!
Excellence in Departmental Practice
The Excellence in Departmental Practice Award highlights Cityworks clients who have helped transform their departments. These clients demonstrate leadership and creativity in applying public asset management strategies to daily operations and long-term planning. The winners are:
City of Arvada, Colorado
The City of Arvada, Colorado, completed their initial Cityworks implementation around 2016, and they have quickly become a standout client. Their implementation includes parks, streets, stormwater, traffic, water, water treatment, and wastewater. They are also utilizing mobile and Citizen Engagement API, as well as integrations to their payroll system, CRM, and utility billing system. The City is tailoring the Cityworks experience to the needs of the end user by using both Cityworks office and mobile out in the field. Arvada is also actively involved with the Cityworks community, presenting at our conference as well as frequently presenting and always participating in the local Colorado Cityworks Users meeting.
Yorba Linda Water District
Yorba Linda Water District in California has a 10-year history of using Cityworks, but it has truly expanded its use in the last two years by moving from 18 users to more than 50. One of the standout improvements in the district has been empowering users to participate in Cityworks and Asset Management, which has significantly increased user acceptance and successful data collection. They are also on track to see a 50% increase in work orders year over year.
City of Portland, Maine
The City of Portland, Maine, is perhaps the first customer to configure and launch a complete asset strategy using Cityworks Operational Insights. They also have three full-time teams using Mobile in the field on many types of stormwater infrastructure. In addition to the great work bringing their departments to the digital age and being on the cutting edge using Operational Insights, Portland has integrated Cityworks with SeeClickFix for citizen engagement and IT Pipes for CCTV.
Salt Lake City Public Utilities
One of our oldest and dearest customers, Salt Lake City Public Utilities has been with Cityworks for 21 years. With more than 130 users in the field and in the office, Salt Lake City Public Utilities uses Cityworks throughout the organization for critical decision-making and analysis, including water main break reports to determine if a water line meets criteria for replacement when a roadway is being considered for replacement, as well as mapping and analyzing impervious surfaces to determine best stormwater management practices to meet both state and federal regulations and maintenance requirements. Most recently, they have been using Cityworks inspections in the mobile app as they replace more than 90,000 water meters in their service area.
Excellence in Enterprise Practice
The Excellence in Enterprise Practice Award recognizes clients who use Cityworks throughout their organization in a high-quality manner. These clients offer great examples of how Cityworks enterprise solutions can help improve work, planning, budgeting, and communication across an entire organization. The winners are:
Independence Power & Light
Independence Power & Light in Missouri has done a lot of great work in a short amount of time. They use Cityworks both for electric distribution and generation and have made amazing progress on vertical assets. Perhaps one of the most impressive pieces of their usage of Cityworks is how they have recognized the need to use Cityworks as a platform and build integrations to not only JD Edwards but their AS400 so that Cityworks could have updated materials.
City of Escondido, California
The City of Escondido, California, has transformed its operations and internal management by adopting an enterprise vision. They have pushed Cityworks to nearly every department from public works to utilities and have begun the rollout of PLL starting with business licensing and now permitting. Escondido’s team has transitioned from reactionary to visionary, becoming a technology leader in the region and showing their commitment to the smart community effort.
City of Kelowna, British Columbia
The City of Kelowna, British Columbia, serves the community in a variety of ways, and their asset management through Cityworks is an integrated approach to delivering value to the community through the effective management of existing and new infrastructure assets. As the City improves planning and operational efficiencies and maintains prompt time and resource tracking, they are reducing the risk of asset failure and providing service to the community in a sustainable manner that ensures the ability of future generations to meet their own needs.
City of O’Fallon, Illinois
The City of O’Fallon, Illinois, has been an exemplary customer with their use of AMS for years. And their use of Cityworks “inside” is a strong indicator that a customer understands the true power of Cityworks as an asset management tool that isn’t limited to just outdoor assets. It should be noted that while only using PLL since 2017, their use of it is just as innovative and powerful as their use of AMS. O’Fallon is a true ambassador and has endorsed Cityworks time and time again while mentoring fellow users both in their region and nationwide.
Excellence in Online Practice
The Excellence in Online Practice recognizes a client using Cityworks Online and tools like eURL to improve data accessibility, transparency, and accountability in their community. The winner is:
City of Greenwood, Indiana
The City of Greenwood, Indiana, has integrated a state-wide system called INBiz to their PLL Public Access Portal for new business permit applications. By routing customers seamlessly through INBiz and into Cityworks to track and manage contractor permits, they will likely increase their online permit submittal traffic by 80 percent. This type of forward thinking by Greenwood is paving the way for other municipalities in Indiana that use PLL to take advantage of this statewide system for integration.